Latest Episodes
11
When culture and customers collide with Brandon Owen (Table Service 111)
Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and...
10
Leading a customer-centric product organization with Karen Chao (Table Service 110)
Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of...
9
Building the Future of Customer Experience with Andrew Carothers (Table Service 109)
Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP...
8
The future of contact centers and CX with Luke Jamieson (Table Service 108)
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future...
7
Scaling support from day one and beyond with Neil Travis (Table Service 107)
Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they...
6
The mistakes we make and a better path with Rob Dwyer (Table Service 106)
Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader,...